Nizetrip

New Malden Car Services Limited (Trading as Nizetrip) - Terms & Conditions

By making a booking with New Malden Car Services Limited (Operator Licence No: 7047), trading as Nizetrip, you are deemed to have accepted these terms and conditions.

1. Contractual Arrangements

1.1 Operator responsibility
New Malden Car Services Limited, as a licensed London Private Hire Vehicle (PHV) operator, is legally responsible for:

Accepting your booking, and
The provision of transportation services (the journey).

1.2 Contract with passenger
A contract is created between you (the passenger) and New Malden Car Services Limited for both the booking and the transportation services.

1.3 Liability
All liability in relation to the transportation services rests withNew Malden Car Services Limited. Drivers are not individually liable for the provision of transportation services.

1.4 Trading name
"Nizetrip" is a trading name of New Malden Car Services Limited. It is not a subcontractor or separate legal entity.

1.5 Fare collection
Fares are collected by New Malden Car Services Limited , either directly or by the driver acting as agent for the operator.

1.6 Cancellations
Only New Malden Car Services Limited may cancel a confirmed booking with a passenger. While a driver may decline an offer of a journey from the operator, once a booking is confirmed with you, cancellation can only be made by the operator.

2. Passenger Responsibilities

By using our services, you agree:

To provide accurate booking details at all times.
Not to use the service for unlawful purposes or impair the proper operation of the service.
To treat drivers with respect and not engage in threatening, abusive, or unlawful behaviour.
To pay for all bookings in full, either in advance or at the end of your journey.
Not to carry illegal or hazardous items.

3. Charges and Payment

If you choose to pay via card, the relevant fare will be charged by New Malden Car Services Limited at the time of booking.
Payment details are securely processed by our payment provider. We do not store full card details.
Drivers may collect fares in cash or card as agents on behalf of the operator.
All charges quoted are per vehicle.

4. Cancellation Policy

Cancelling more than 24 hours before pickup: No charge.
Cancelling between 24 hours and 6 hours before pickup: 50% of fare will be charged.
Cancelling within 6 hours of pickup or aborting a journey in progress: Full fare charged.

5. Extra Charges & Fees

Cleaning charges for spillages or incidents: £80 - £150.
Damage caused to the vehicle: repair cost plus associated overheads.
Additional charges may apply if passenger numbers, luggage, or route changes differ from the original booking.

6. Waiting Charges

Non-airport pickups: 15 minutes free waiting time, then charges apply.
Airport pickups: 60 minutes free waiting time from flight landing, then 30p per minute (standard) or 35p per minute (other vehicles).

7. Airport Transfers

All airport pickups include 60 minutes of waiting and car park charges.
After 60 minutes, additional parking and waiting charges apply.
Passengers must notify us of flight delays. Failure to notify may result in full fare charges.
Passengers must not leave the airport without contacting us; otherwise, full fare applies.

8. Vehicles

All vehicles are fully licensed and insured by the relevant authorities.
Standard cars: up to 3 passengers + 2 luggage.
Executive cars: up to 3 passengers + 2 luggage.
MPVs: up to 6 passengers + 4 luggage.
Minivans: up to 7 passengers + 7 luggage.
8 seaters: up to 8 passengers + 8 luggage.

9. Lost Property

Passenger Property: If you or any passenger leaves any property in a vehicle, we will not be responsible for such property.
Where a driver finds such property, New Malden Car Services Limited will use reasonable efforts to store the property for up to three (3) months.
You may contact us at bookings@nizetrip.com with your booking number or journey information to arrange the return of lost property. A handling or delivery charge may apply.
Proof of ownership and ID may be required for collection.

10. Promotions

The operator may offer promotional codes.
Codes are non-transferable, non-refundable, and may be withdrawn at any time.

11. Right to Refusal

We reserve the right to refuse service to any passenger carrying prohibited items or engaging in behaviour likely to cause harm to the driver, vehicle, or other passengers.

12. Limitation of Liability

New Malden Car Services Limited will use all reasonable endeavours to ensure punctuality. However, we are not liable for delays caused by traffic, weather, or other circumstances beyond our control.

13. Queries

All queries should be raised in writing at least 24 hours before the booking time.

14. Operator Details

New Malden Car Services Limited (Trading as Nizetrip)
Private Hire Operator Licence: 7047
Company Registered in England: 07274358

Version 1.1

Transport for London License Number: 7047

United Kingdom

English